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Shipping & Returns

Shipping Policy

Legends of Retro (LoR) is committed to providing you with the best shipping experience for your retro gaming consoles, video games, toys, LEGO, collectibles, and more. We ensure secure packaging and reliable shipping methods to deliver your cherished items to your doorstep. Our transparent approach to shipping costs and efficient delivery process aims to build trust and loyalty with our customers.
 
At LoR, we take pride in our shipping policy. We prioritize the safe and timely delivery of your orders. Our straightforward language and clear communication about our shipping methods and costs aim to provide you with a seamless shopping experience.

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Shipping Timeframes
We aim to process and ship all orders within 5 business days from the time your order is placed.


Our shipping days are Monday through Friday, excluding holidays.

Orders placed by 1:00 PM EST are prioritized for earlier processing whenever possible.

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Delivery Estimates
Please note:

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  • We cannot guarantee exact delivery dates once an order has shipped.
    All shipping and transit times are estimates and may vary based on carrier and destination.

  • If you need your order by a specific date, we recommend selecting UPS Overnight or 2-Day Shipping during checkout.

  • Budget or Free Shipping options may take 4–7 business days, or longer depending on your location or potential carrier delays.

 

Domestic Shipping Only
We currently do not offer international shipping. Orders can only be shipped to addresses within the United States.

Return & Exchange Policy

Our return policy at Legends of Retro (LoR) is designed to provide you with peace of mind when making a purchase. If you have changed your mind about a product or are dissatisfied with your purchase, we are here to assist you. Our goal is to build trust and confidence in your shopping experience by offering a straightforward refund or exchange policy.
 
At LoR, we strive to ensure that you can shop with confidence, knowing that your satisfaction is our priority. Our commitment to transparency and customer satisfaction drives our approach to handling returns and exchanges.

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1. Exchanges Only - No Refunds​
We only accept product exchanges within 15 days of the original purchase date. Refunds are not available under any circumstances.

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2. Store Credit if Out of Stock

If the item you wish to exchange is out of stock, we will issue a store credit equal to the purchase price of the returned item. Store credit may be used for any future purchases.

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3. Item Condition Requirements

Exchanges will only be honored if the item is returned in its original condition, including:

  • All original packaging

  • Untampered product 

  • Intact security seals (if applicable) 

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4. Right to Refuse

We reserve the right to refuse any return if we determine that:

  • The product has been tampered with 

  • Security seals have been broken or removed 

  • The item is not in its original condition 

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5. Proof of Purchase

A receipt or proof of purchase is required for all exchanges. 

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If you have any questions or concerns regarding this policy, please contact our customer service team before attempting a return.

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